Frequently asked questions
Straight answers about how the service works, what it costs, and where the boundaries sit.
For buyers
What is Woklane?
A sourcing service company — your remote sourcing team in Asia. We vet factories, translate your requirements, negotiate, and help coordinate quality checks and documents. You contract and pay the factory directly.
Do you sell the products?
No. We are a service company. We never take title to goods or set the price between you and the factory — the factory is your supplier.
How do you charge?
A transparent service fee on your order value — 10% on small orders, scaling down to 4% on large ones (min $300). Your first project is 50% off, and regular buyers can use an annual retainer. Never a markup, and never a cut from the factory.
Does my money go through you?
No. You pay the factory directly for the goods. We only invoice you for our service fee.
What if you can’t find a suitable factory?
Your 10% starting deposit is refunded in full if we don’t find a suitable factory within 10 business days.
Who signs the contract?
Your service agreement is with Woklane Limited (Hong Kong). Your purchase contract is directly with the factory.
What about certificates?
We match you only with qualified factories and share the certificates they hold, verified at source. If your market needs one a factory doesn’t have yet, we can ask the qualified factory to apply for it. We never fake certificates.
Are there other costs?
Factory audits, inspections, sample shipping, lab testing, logistics and customs coordination, and any on-site travel are billed at actual cost, agreed in advance and set out in your contract.
For brands & suppliers
Can you help my brand find overseas distributors?
Yes. We recruit, qualify and introduce overseas distributors and regional agents for Asian food brands.
Can you help my overseas brand enter China?
Yes. We find matching Chinese agents and distribution channels to bring your brand into the China market.
Who pays for distribution services?
The brand pays the service fee. Distributors and agents never pay to be introduced.
Do you take a cut of my goods?
No — service fee only. We never take title to your goods.
Still have a question?
Our role — and where it ends
Woklane provides sourcing, factory-checking and connection services only. Our factory checks and verification are based on documents and information available at a point in time and are provided as assistance — they are not a guarantee or warranty of any factory’s identity, quality, compliance or performance, and we do not take responsibility for the result. We give no legal, regulatory, food-safety or import-compliance advice and accept no responsibility or liability for FSVP, customs, import compliance, food safety, labelling, product conformity or any other legal or regulatory matter. As the buyer or importer of record, you are solely responsible for verifying suppliers and for meeting all legal and regulatory requirements in your market before acting.